Common questions
How do I cancel my subscription?
Go to iPhone Settings → Apple ID → Subscriptions, choose Orbit, and cancel. Deleting the app does not cancel your subscription.
I paid, but my points or plan don't show.
Tap Restore Purchases in the app first. If that doesn't help, email us with the purchase date and item name.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
How do I delete my account?
In the app, go to Settings → Account → Delete Account. See Data Deletion for details.
My Life Portrait used the wrong information.
Tap "Something wrong? Contact support" under your Life Portrait and tell us the correct details.
How long does education verification take?
A person reviews each request, usually within a few days. You'll see the result in the app.