1. Who we are
- Service: Orbit Ask (Orbit 占一下 in Chinese).
- Operator: Jin-Wei Liu, an independent developer based in Taiwan.
- Contact: jinwei0149@gmail.com
This policy explains how we collect, use, share, keep, and delete your data when we provide accounts, AI readings, your Life Portrait, This Year, Your Match, the community, articles, cloud sync, subscriptions, points, and support.
2. Data we process
- Account data: account ID, sign-in method (Apple, Google, LINE, and others), email, display name, account status, and related timestamps. If you sign in with a phone number, we also process that number.
- Profile data: the birthday, optional birth time, birth time zone, and gender you enter. We use them to create your Life Portrait, This Year, and Your Match.
- Reading data: the questions and numbers you enter, reading results, AI answers, conversation history, projects, and categories.
- Generated content: your Life Portrait image and note, This Year and Your Match content, and their translations.
- Community and article activity: posts, comments, uploaded images, nickname, likes, bookmarks, and report and block records.
- Education verification: the document you submit for the Education plan and the review result.
- Support messages: messages you send us in the app or by email.
- Usage and purchase data: usage counts and limits, plan and status, product IDs, transaction IDs, purchase verification results, point balance and history.
- Device and diagnostic data: device type, sign-in sessions, in-app usage events, crash reports, and the status and errors of AI requests.
3. How we use data
- To provide the service: create accounts, verify sign-in, save and sync your history, generate AI readings and your Life Portrait, track usage, and handle subscriptions and points.
- To keep things safe: protect accounts, detect unusual access, prevent fraud and abuse, and handle community reports.
- To improve the service: understand how features are used, fix errors, and answer support requests.
- To comply with laws and platform rules, and to handle disputes.
We do not sell your personal data. There are currently no third-party ads in the app; if that changes, we will update this policy first.
4. AI services
AI content is generated by OpenAI's services. We send only what is needed:
- Readings: your question, the reading information, and context from the same conversation.
- Life Portrait, This Year, Your Match: information calculated from your birthday, birth time (if provided), and gender.
- We do not send your email, phone number, or sign-in account details to OpenAI.
Under OpenAI's current API policy, data sent through the API is not used to train its models by default.
5. Other third-party services
- Google Firebase / Google Cloud: authentication, database, file storage, backend processing, analytics, and crash reports.
- Apple: App Store payments, subscriptions, and Sign in with Apple.
- Google and LINE: when you choose to sign in with them.
- SMS provider: to send verification codes when you sign in with a phone number.
These services handle data under their own privacy policies. We use them only as needed to provide and protect the service.
6. Where data is stored
Most data is stored in Google Cloud data centers in Taiwan. Data sent to OpenAI is processed in the United States. By using the service, you understand that your data may be transferred and processed across borders.
7. Payment data
Subscriptions and points are paid through the Apple App Store. We never receive or store your card number. We keep product IDs, transaction IDs, and verification results to unlock features, prevent duplicate points, and handle disputes.
8. Keeping and deleting data
- You can delete your account in the app under Settings → Account → Delete Account. If you can't sign in, email us.
- When you delete your account, your account data, profile data, reading history, Life Portrait and related content, education documents, support messages, and usage and point records are deleted or anonymized.
- Your community posts and comments are shown as "Deleted user" and unlinked from your account so conversations still make sense. If you want the content itself removed, email us.
- Some records may be kept for a necessary period for legal, transaction, dispute, security, fraud-prevention, or platform reasons.
- Deleting the app from your device does not delete your account or cancel your subscription.
9. Your rights
Depending on where you live, you may have the right to access, get a copy of, correct, restrict, or delete your personal data. Use the in-app deletion flow or email us. We may need to verify your identity first.
10. Minors
If you are a minor where you live and local law or platform rules require a parent's or guardian's consent, please get that consent before using Orbit.
11. Changes to this policy
We may update this policy when the service or laws change. Updates are posted on this page with a new date, and we will notify you in the app about significant changes.
12. Contact
Questions about this policy? Email jinwei0149@gmail.com.